Frequently Asked Questions

WEBSITE

I am having trouble navigating the website, is there an easy guide for me?
Yes, there is! Try our Site Map. Or, take a look at our Electronic Brochure. Or view our Slower Speed Version.


COMPANY

Why should I choose Sunlighten?
We are the leaders of the infrared sauna industry, in business to help others through continued technological innovation, best-in-class product quality and unsurpassed customer service. Learn More

How does Sunlighten provide peace of mind?
-A+ BBB Rating
-Lifetime Residential Warranty
-Key Safety Certifications
-11 Years of Customer Service and R&D Experience.
Learn More


INFRARED HEAT

Does infrared technology interfere with implants (metal, silicone, etc.)?
Metal pins, rods, artificial joints or any other surgical implants generally reflect infrared waves and thus are not heated by this system. Nevertheless, you should consult your physician prior to using an infrared sauna. More on Health & Safety.

Help me understand the difference between ceramic and carbon technology.
Both technologies are ways to deliver infrared heat, but ceramic rods have now been surpassed by carbon panel technology thanks to the latter’s ability to produce a more consistent infrared output at lower temperatures given its surface area. Ceramic rods must be brought to excessively high heats, resulting in hot and cold spots throughout your sauna. All Sunlighten saunas use carbon-based technology, and in fact, are the only carbon-based heaters with clinical backing. Learn More.

What is EMF? Is it harmful to the body?

EMF (electric and magnetic fields) are waves of electric and magnetic energy radiating through space. High EMF levels are often associated with power lines.

EMF is everywhere in our homes and offices. The electrical appliances we use (an electric can opener at close range emits substantial EMFs), computers, monitors, keyboards and mice, wireless modems, cordless phones, clock radios, hair dryers, mobile phones, microwave ovens and more – all produce EMFs.

Despite the extensive research over the last 20 years, the general scientific consensus is that there is not sufficient evidence to show a definitive cause and effect relationship in regards to EMF exposure. Two national research organizations (the National Research Council and the National Institute of Health) have looked at the studies and have concluded that there is not strong evidence that EMF exposures pose a health risk. Currently in the U.S., there are no standards limiting exposure to EMF.

Although the current scientific evidence provides no definitive answers regarding EMF, there is enough uncertainty that some people want to reduce their exposure to EMF. For that reason, we have limited the levels of EMF from our heaters as much as possible.

The EMF levels of Sunlighten saunas are well below the threshold of what is generally considered safe, and in fact, produce less EMF than a standard hair dryer. The EMF attributable to a hair dryer at 6″ away is about 300 mG. Our saunas have been measured between 0 and 10 mG. (EMFs are measured in units called milligauss (mG).)

If you are concerned at all about EMF, the EMF-cancelling technology found in our mPulse saunas reduces EMF to our lowest level yet. Our Signature and Select models have also tested at extremely safe levels due to steel conduit electrical shielding.

Should you have any questions at all about EMF and Sunlighten infrared saunas, please contact us. One of our team members would be happy to discuss all of this further with you!

See the links below for additional information about EMF:

US Center for Disease Control Fact Sheet about EMF

US Environmental Protection Agency

What health benefits are associated with infrared heat, and which have been proven and documented?
All of our health benefits have been either clinically shown on our heaters or are based on studies of infrared wavelengths that we precisely mimic in our heaters. Our mPulse Series, with its Solocarbon Custom Spectrum full infrared (vs. far infrared delivered in our Solo, Sunburst, Select and Signature models) unlocks the full range of health benefits. To view all 9 clinically-backed health benefits by infrared wavelength (near, mid and far), Click Here.


SUNLIGHTEN™ SAUNAS

How do I know which sauna is right for me?
Try our online sauna matchmaker! Go to our homepage and click “Guide Me” on the intro video. Click Here

Can my sauna be kept outside?
Yes, all you need to protect it and keep your warranty intact is one of our specially-designed water resistant Outdoor Covers.

Will my Sunlighten sauna heat up the room in which it is placed?
No, when your sauna is on you will still not feel heat coming off the exterior walls.

How long is a typical session? And how often can I take a session?
Most people partake in a 30-45 minute session, 3 -4 times a week, but it is safe to use every day and at whatever heat suits you best.

How do I keep my sauna clean?
No sprays, filters or ionizers are needed. Our Bamboo Carbon Towels are perfect for keeping your sweat off the bench, backrest and floor. Place your super-absorbent Bamboo Carbon towels in these 3 locations every time you sauna, and you won’t sweat stain the wood. If a stain were to occur over time, you can use fine grained sandpaper to buff out.

Can my sauna be placed on any floor surface?
Yes, this is a completely self-contained unit and absolutely no water is used so it can go on concrete, wood, laminate, vinyl, carpet, stone, etc.

What time of day should I use the sauna (am or pm)?
It is completely up to you and your lifestyle. There is no data showing more of a benefit in the morning or evening.

What should I wear in the sauna? Can I go nude?
You can go nude if you would like, but be sure to put down Bamboo Carbon towels to absorb your sweat. Men typically wear workout or swim trunks; women typically wear workout shorts and a tank top or sports bra. Or, for the most effective and comfortable option, choose our specially-designed Bamboo Carbon Body Wrap, which provides just enough coverage to remain modest, but does not contain too much material. Going nude vs. wearing this body wrap will not alter the effectiveness of your sauna session.

How much electricity does a Sunlighten sauna typically use?
Based on the national average of 10 – 15 cents per kw/hr, assume you will use roughly 25 cents per hour long session. Of course, energy rates vary from state to state, but this should give you a good sense for just how cost effective our dry infrared saunas are.

Is it ok to use the sauna while breastfeeding?
Please consult with your physician, as this answer is usually yes, but may be no depending upon you specific circumstances.

How do I go about selecting the right type of wood for my sauna?
Generally speaking, wood choice is about personal style and budget. The one exception to this is basswood, for those needing or wanting a 100% hypoallergenic option. Cedar is our most popular wood type, and premium teak is only available for the mPulse Series. Teak in particular is great not only for inside, but outdoors as well given its natural oils.

Are children allowed to use the sauna? What should I consider with this?
The core body temperature of children rises much faster than adults. This occurs due to a higher metabolic rate per body mass, limited circulatory adaptation to increased cardiac demands and the inability to regulate body temperature by sweating. When using your sauna with a child, operate at a lower temperature and for no more than 15 minutes at a time. A general rule of thumb is 1 minute inside your sauna per year of age for the child, but always accompanied by an adult. And remember to keep you and your children hydrated, even if you don’t see them sweating.

How does Magne-Seal work and how is it better than other assembly methods?
Magne-Seal™ is a proprietary technology only allowed for use in our saunas. It is part of a quadruple reinforcement system to keep your sauna extremely sturdy, yet pliable to adapt with the wood’s expansion and contraction over time (due to its exposure to infrared heat, of course!). In addition to Magne-Seal’s magnetic locking system--which makes assembly a snap--your Sunlighten sauna is also secured with a base groove, halo roof and U-shaped clip for quadruple strength. Learn More.

What is SO Sound?
SO Sound Acoustic Vibrational Therapy delivers sound waves within your Sunlighten sauna to create a musical massage that harmonizes all systems of your body and induces the utmost in deep relaxation. Learn More


SHIPPING & DELIVERY

Can I track the shipment of my sauna?
Yes! You will receive a tracking number and website link (via email) from the shipping company. If you placed an order and have not yet received this information, feel free to contact our Logistics Manager, Amber Hilt.

How long will it take to receive my sauna?
After initial processing and once shipped, times vary depending on your location and sauna model. The typical range is anywhere from 5 to 21 business days. Learn More

Do you offer installation services?
Yes! We offer installation options for your Sunlighten™ sauna purchase, including White Glove Delivery & Set-Up . Please contact your Sales Associate for details. Learn More

How will my sauna be delivered?
Our standard service includes delivery inside your garage. If you do not have a garage, our delivery service will leave your sauna under a carport or outside the front entrance of your building. If you have stairs or live in an apartment / condominium, we recommend choosing either White Glove Delivery & Setup or our “Inside Delivery” option. Learn More

How will my sauna arrive, and will it fit through a regular door frame?
Your Sunlighten sauna will arrive in 6–7 modular, pre-fabricated panels split up among two or three large boxes. Do not try to take the entire box into your home/business. Unpack each individual panel and carry it through a standard doorway to its final location. You may want to measure your clearance if you ordered a larger model and have to get through turned stairwells.

How are my sauna enhancements / spa accessories shipped?
Sunlighten accessories and enhancements are shipped separately to your address via UPS.

How many days do I have to report shipping / sauna damage?
You have 2 days after delivery to contact Sunlighten Customer Service (877.292.0020 x7) to report any damage you find. Learn More


FINANCING & REFERRALS

What forms of payment do you accept?
-Visa
-MasterCard
-dISCOVER
-American Express
-Bank Wire
-*Check
-*ACH Transaction
-*Money Order
*All purchases made by Check/ACH/Money Order will be subject to a 5 business day processing period before your sauna is shipped.

Do you offer financing?
We provide a financing option through Toronto Dominion Retail Card Services. Once approved, you can make monthly payments directly to TDRCS. Learn More About Financing.

Where is my bill for financing my sauna?
You will receive your first bill from TDRCS approximately 3-4 weeks after you receive your sauna.

When can I expect my referral check?
Referral checks are mailed out approximately 45 days after the referred customer’s sauna has shipped.


DEALERS

How can I become an Authorized Sunlighten Dealer?
Please email our Global Distributor Manager, Erin Roscetti or Complete an Application.


CAREERS

How can I become a Sunlighten Associate?
Please email your resume to our HR Director, Arica Westmeyer or Apply Online.