Sunlighten™ Return Policy
All deposits are nonrefundable unless Sunlighten, Inc. (the “Seller”) receives written notice from the Buyer of any of Seller’s Goods (as defined in the Uniform Commercial Code) that Buyer is canceling such order for the Goods and such notice is received by the Seller the earlier of: (a) any time prior to Seller beginning to prepare the Goods for shipment; or, (b) within three (3) days of Buyer placing the order for the Goods with the Seller. Custom order (as defined below) deposits are at all times nonrefundable. Deposits for "ship-afters" are voided 6 months after purchase date for residential and 1 year after purchase for commercial customers.
EXCEPT AS PROVIDED IN THIS POLICY, IN NO EVENT MAY ORDERS BE CANCELLED OR RETURNED TO SELLER, EXCEPT AS PROVIDED IN THIS POLICY. IN NO EVENT WILL DEPOSITS NOR PAYMENTS MADE BY BUYER TO SELLER FOR ORDERS OF GOODS BE REFUNDED TO BUYER. EXCEPT AS PROVIDED IN THIS POLICY, BUYER SHALL AT ALL TIMES REMAIN FULLY LIABLE FOR FULL PAYMENT OF THE ORDER FOR GOODS.
Inspection and Acceptance
Each delivery of Goods to a Buyer will be inspected promptly by Buyer for damage and defects. Buyer will notify Seller in writing of all claimed damage or defects within two (2) days of Buyer’s receipt of the Goods. If Buyer fails to inspect or notify Seller, Buyer will be deemed to have accepted the Goods and to have waived any damage or defect, including any damage or defect covered by any warranty on the Goods (except as may be specifically provided in such warranty). Seller reserves the right to reject any damage or defect claim that Seller believes is not valid, or if Seller believes that such damage or defect was caused by an act or omission of the Buyer. Except as provided in this policy, no Goods shall be subject to return or cancellation after the order has been accepted by Buyer pursuant to the terms of this policy.
Cancellation and Return Policy
Except for custom models, closeout models, sauna accessories and spa products, Buyer may cancel and return the Goods to Seller, subject to the terms and conditions of this policy, if Buyer provides written notice to Seller within thirty (30) days of Buyer's receipt of the Goods that Buyer does not accept the Goods.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, IN NO EVENT MAY CUSTOM ORDERS BE CANCELLED OR RETURNED TO SELLER. NEITHER DEPOSITS NOR ANY PAYMENTS MADE BY BUYER TO SELLER FOR CUSTOM ORDERS WILL BE REFUNDED TO BUYER. BUYER SHALL AT ALL TIMES REMAIN FULLY LIABLE FOR FULL PAYMENT OF THE CUSTOM ORDER. A "custom order" shall mean any order from a Buyer that is designed or manufactured in whole or in part to Buyer's specifications.
In the event the Buyer elects to cancel a non-custom order and return such Goods pursuant to this policy, Buyer shall assume all risk of loss associated with the return as well as merchant, shipping, handling, restocking and other fees, costs and expenses as described in this policy and in connection therewith. Seller reserves the right to refuse to refund any deposit or payment or cancel any payment due and owing until such time as Seller (a) is in receipt of the Goods; (b) has inspected the Goods; and, (c) in Seller's discretion, has found such Goods to be free of damage. ALL RETURNED GOODS MUST BE IN THEIR ORIGINAL PACKAGING. In addition to other legal and equitable remedies available to Seller, Seller may refuse to refund all or any portion of any deposit or payment or cancel any payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.
Shipping, Handling, Restocking, Processing Fees, Costs and Expenses
All cancelled or returned Goods shall be subject to: (a) 3% merchant fees (b) storage fees and costs associated with re-routing the Goods; (c) a handling and restocking fee in the amount of $499 USD for each Signature, or mPulse sauna, $199 USD for each Solo sauna, $49 USD for each Solo Pad (Solopads must be unused and in original package; used Solopads are nonrefundable), and $25 USD for SO Sound kit ; (d) all shipping costs to and from the Seller (collectively, the “Costs and Fees”); and, (e) Seller providing Buyer with a Return Merchandise Authorization (“”RMA”) number. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any shipment and Buyer paying all Cost and Fees. All such Costs and Fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller. At Seller’s option, Seller may recoup and/or offset any Costs and Fees from any deposits or payments made by Buyer to Seller.
Insufficient Checks or ACH Transactions
Any insufficient checks or ACH transactions will be charged a $25 fee and model will go back into inventory.