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Solo System Product Support

Product Documentation

Helpful Videos

See how to assemble your Solo System portable infrared sauna.

Watch how to assemble your Solo Rise.

Frequently Asked Questions

How do I switch between hours and minutes on the Solopad controller?
How do I clean the SoloPad®?
Why isn’t my Solo heating after setting the intensity level?

Sunlighten is at your service.

Support Hours:

9:30 am – 6 pm (BST) Monday - Friday

Email Us:

ukcustomercare@sunlighten.com

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United Kingdom & Europe's largest sauna retailer. For enquiries email uksales@sunlighten.com or call 0330-808-1203. 

Full Installation included for customers in England, Wales and Scotland. Ask your Sauna consultant for delivery and installation options in Northern Ireland, Ireland and Europe.

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Sunlighten products are considered General Wellness products, not medical devices, as defined by the Food and Drug Administration. They are not intended to treat, cure or prevent diseases or medical conditions, and you should consult with your health professional before using Sunlighten products. Our website is for education and sharing information, but is not intended as medical advice.  

Sunlighten saunas aren’t designed to be placed outdoors. If you choose to put your sauna outside, with or without a roof, it must have a sauna cover for the warranty to be honored. 

Care is taken to ensure consistency on each sauna but there can be slight variations in the color, grain, and texture of each wood compared to what is seen on our website. 

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