Cancellation and Return Policy
Except for custom models, closeout models, sauna accessories and spa products, Buyer may cancel and return the Goods to Seller, subject to the terms and conditions of this policy, if Buyer provides written notice to Seller within thirty (30) days of Buyer’s receipt of the Goods that Buyer does not accept the Goods.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, IN NO EVENT MAY CUSTOM ORDERS BE CANCELLED OR RETURNED TO SELLER. NEITHER DEPOSITS NOR ANY PAYMENTS MADE BY BUYER TO SELLER FOR CUSTOM ORDERS WILL BE REFUNDED TO BUYER. BUYER SHALL AT ALL TIMES REMAIN FULLY LIABLE FOR FULL PAYMENT OF THE CUSTOM ORDER. A “custom order” shall mean any order from a Buyer that is designed or manufactured in whole or in part to Buyer’s specifications.
In the event the Buyer elects to cancel a non-custom order and return such Goods pursuant to this policy, Buyer shall assume all risk of loss associated with the return as well as merchant, shipping, handling, restocking and other fees, costs and expenses as described in this policy and in connection therewith. Seller reserves the right to refuse to refund any deposit or payment or cancel any payment due and owing until such time as Seller (a) is in receipt of the Goods; (b) has inspected the Goods; and, (c) in Seller’s discretion, has found such Goods to be free of damage. ALL RETURNED GOODS MUST BE IN THEIR ORIGINAL PACKAGING. In addition to other legal and equitable remedies available to Seller, Seller may refuse to refund all or any portion of any deposit or payment or cancel any payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.
Shipping, Handling, Restocking, Processing Fees, Costs and Expenses
All cancelled or returned Goods shall be subject to: (a) 3% administration fees (b) storage fees and costs associated with re-routing the Goods; (c) a handling and restocking fee in the amount of $499 USD for each Signature, or mPulse sauna, $199 USD for each Solo sauna, $49 USD for each Solo Pad (Solopads must be unused and in original package; used Solopads are nonrefundable), and $25 USD for SO Sound kit ; (d) all shipping costs to and from the Seller (collectively, the “Costs and Fees”); and, (e) Seller providing Buyer with a Return Merchandise Authorization (“”RMA”) number. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any shipment and Buyer paying all Cost and Fees. All such Costs and Fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller. At Seller’s option, Seller may recoup and/or offset any Costs and Fees from any deposits or payments made by Buyer to Seller.
*Please note that there is a 3% administration fee on any credit card refund if you request to change credit cards for your deposit.
Insufficient Checks or ACH Transactions
Any insufficient checks or ACH transactions will be charged a $25 fee and model will go back into inventory.