Shipping and Delivery

Learn more about your sauna's journey to your door.

Welcome to the joy of having an infrared sauna for your home or business. We are so happy you've chosen Sunlighten to help you on your next step toward feeling better, doing more and living fully. Now the anticipation begins! Read on to learn more about the multi-step process involved in delivering your Sunlighten. Your estimated ship date will vary based on the model you purchased.

1
Getting Ready

We have received your order and we are getting your sauna ready to ship. Once your sauna is prepped for shipping and checked out of our warehouse, you will receive an email confirmation from Sunlighten. You will receive an additional email from the shipping carrier (eshipping, CEVA Logistics, SEKO, SAIA or XPO) with your tracking information. For Solo® Systems and Solo Rises, your shipping carrier will either be FedEx Ground or CEVA Logistics.

Please note the ETA is just an ETA, not a confirmation of a delivery date. And make sure to check your junk mail for this message as it will not come from Sunlighten. If you have questions regarding tracking, please don’t hesitate to reach out to our Logistics Team at 1.877.292.0020 x421 or email at shipping@sunlighten.com.

1
Getting Ready

We have received your order and we are getting your sauna ready to ship. Once your sauna is prepped for shipping and checked out of our warehouse, you will receive an email confirmation from Sunlighten. You will receive an additional email from the shipping carrier (eshipping, CEVA Logistics, SEKO, SAIA or XPO) with your tracking information. For Solo® Systems and Solo Rises, your shipping carrier will either be FedEx Ground or CEVA Logistics.

Please note the ETA is just an ETA, not a confirmation of a delivery date. And make sure to check your junk mail for this message as it will not come from Sunlighten. If you have questions regarding tracking, please don’t hesitate to reach out to our Logistics Team at 1.877.292.0020 x421 or email at shipping@sunlighten.com.

2
We’ve Got Movement

Please allow 7-10 business days from shipped date for the sauna to reach your local area. Once the sauna checks into the final mile carrier, the local agent will reach out directly to set up a delivery date and time frame.

From your end, we advise you to triple check measurements and electrical. At this point, you have probably crossed this off the list, but it doesn’t hurt to review the specifications to ensure you are ready to set up your sauna. Review your sauna specifications here. Check dimensions of the largest sauna panel to be sure it will fit through the pathway to its final location. If required, install a dedicated circuit with appropriate power specifications.

2
We’ve Got Movement

Please allow 7-10 business days from shipped date for the sauna to reach your local area. Once the sauna checks into the final mile carrier, the local agent will reach out directly to set up a delivery date and time frame.

From your end, we advise you to triple check measurements and electrical. At this point, you have probably crossed this off the list, but it doesn’t hurt to review the specifications to ensure you are ready to set up your sauna. Review your sauna specifications here. Check dimensions of the largest sauna panel to be sure it will fit through the pathway to its final location. If required, install a dedicated circuit with appropriate power specifications.

3
Sunlighten Always Delivers

The delivery team will deliver to the first dry place. If there are several stairs or the garage is around the front of the house, please make our Sunlighten Logistics team and our shipping carrier aware via phone or email. Delivery companies have strict rules for delivery. Any additional information will help to ensure smooth delivery.

On your end, please prepare for a large delivery. Your sauna will be carefully packaged across two to three large, mattress-sized boxes, each weighing 130 lbs. or more. Please be prepared with at least two people (or more for larger units) to unpack all the panels and assemble them in their final location.

3
Sunlighten Always Delivers

The delivery team will deliver to the first dry place. If there are several stairs or the garage is around the front of the house, please make our Sunlighten Logistics team and our shipping carrier aware via phone or email. Delivery companies have strict rules for delivery. Any additional information will help to ensure smooth delivery.

On your end, please prepare for a large delivery. Your sauna will be carefully packaged across two to three large, mattress-sized boxes, each weighing 130 lbs. or more. Please be prepared with at least two people (or more for larger units) to unpack all the panels and assemble them in their final location.

4
Let's Get Set Up!

Your sauna will be packaged very well to keep it safe from shipping damage. This requires a lot of packing materials. Please be prepared for multiple, large-sized boxes and have room for all the materials in the packaging. Make sure before throwing away any packaging, you have removed ALL parts. There will be a small box containing hardware pieces nestled within the larger pieces.

4
Let's Get Set Up!

Your sauna will be packaged very well to keep it safe from shipping damage. This requires a lot of packing materials. Please be prepared for multiple, large-sized boxes and have room for all the materials in the packaging. Make sure before throwing away any packaging, you have removed ALL parts. There will be a small box containing hardware pieces nestled within the larger pieces.

Shipping Damage Procedure

In the event a box is damaged during delivery, it is important to follow these three steps so we can quickly resolve the situation.

1. Take possession of damaged cartons. Most damage tends to be the packaging and not the actual sauna unit.

2. Note damage on the bill of lading and contact Sunlighten within three days (reports beyond three days cannot be reimbursed by Sunlighten OR the shipping company unless pre-approved).

3. Contact Sunlighten Logistics to report damage and for replacement parts if needed at 1.877.292.0020 x421 or email at shipping@sunlighten.com.