Estimated Ship Times (U.S. Only)*
- mPulse® Series:
5-7 business days* (based on location)
- Signature® Series:
5-7 business days * (based on location)
3 – 5 business days* (shipped via UPS)
Online Store Orders
- 3 – 5 business days* (shipped via UPS)
Track your sauna (for in-stock orders):
Go to CEVA Track and enter serial number found on your invoice (exclude dashes)
If you have any questions regarding the shipping of your Sunlighten sauna, please contact our Logistics team at 877-292-0020, option 6.
PRE DELIVERY CHECKLIST
You will want to bask in the benefits of infrared therapy as soon as your sauna arrives. Prepare now so you are ready for delivery.
Install a dedicated circuit and outlet with the correct power for your sauna model. THIS IS REQUIRED FOR YOUR SAUNA TO HEAT AND FUNCTION PROPERLY. Click your model below to review electrical specifications.
Review sauna dimensions and check the size of the largest panel to ensure it will fit through the pathway to its final destination.
Select the specification sheet for your sauna below.
- mPulse aSPIRE
- mPulse bELIEVE
- mPulse cONQUER
- mPulse dISCOVER
- mPulse eMPOWER
- Community Sauna
- Signature I
- Signature II
- Signature III
- Signature IV
- Solo System
- Prepare for a large delivery. When your sauna arrives in your area, the local delivery company will contact you to schedule delivery. Your sauna will be delivered by two men to your garage or first dry place. Our saunas are carefully packaged across 2-3 large, mattress-size boxes – see example.
- Review sauna assembly – watch video.
- After unpacking, your sauna can be assembled by 2 people in approximately one hour, depending on the size.
Room of Choice Delivery
If you purchased the Room of Choice delivery upgrade, the delivery men will unpack the sauna, move the individual panels to your room of choice and remove the trash. Unpacking the sauna is truly the most time consuming part of sauna assembly. This service is well worth the price to upgrade!
Procedure for shipping damage:
- Take possession of the cartons even if there is damage
- Note it on the bill of lading and contact Sunlighten within 2 days (any shipping damage reported beyond 2 days cannot be reimbursed by Sunlighten OR the shipping company)
- Sunlighten will send new parts immediately
If any issues arise during delivery, contact Sunlighten Logistics team immediately 877-292-0020, option 6, while the delivery company is still present.
* This is an estimate based on average delivery time for your area.
In Stock Purchase with Credit Card: It will take approximately 2 business days after your credit card has been processed to ship your sauna.
In Stock Purchased with Check or ACH: It will take approximately 7 business days after your check has been received to clear funds and ship your sauna.
Out of Stock Purchase: One your order is in stock, your card will be charged for the balance of your order and your sauna will ship. You may call the Logistics Dept. at 913-754-2032 at any time to receive an update on your order.
Room of Choice Delivery Upgrade: includes delivery to room of choice and unpacking of sauna. Limited to two flights of stairs.
* Standard delivery is to garage or first dry place. Garage and Room of Choice delivery is only available in the continental U.S. Actual shipping charges will vary for Hawaii and Alaska. Additional shipping charge to Canada.