Solo System Product Support

Helpful Videos

See how to assemble your Solo System portable infrared sauna.

Frequently Asked Questions

Solo System, Portable
How do I switch between hours and minutes on the Solopad controller?

Press the Hr/Min button to switch this setting. When in the minutes setting, there will be a blinking light in bottom right corner of timer window. The hour setting is only available when the intensity is set to 6 or above.

Solo System, Portable
How do I clean the Solopad?

You should always use a fitted Bamboo Carbon or Celliant Solopad cover to keep it clean during use. When unplugged, the Solopad® may be wiped down with a damp cloth or an all-natural disinfectant. The Sunlighten Natural Sauna Cleaner is an effective, natural, and non-toxic cleaner that can be used on the SoloPad. For tougher stains, using a mixture of baking soda and water or vinegar and water can be an effective solution.

Solo System, Portable
Why isn’t my Solo heating after setting the intensity level?

Both the intensity level and the timer must be set for the heaters to turn on.

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Support Hours:

9:00 am – 6:00 pm (ICT) Monday - Friday