Sunlighten® Warranty U.S.A & Canada

New Sauna Models

Residential: Limited lifetime (7 years) on cabinetry and heaters, 3 years on controls; 1 year on stereo*
Commercial: 5 years on cabinetry and heaters; 1 year on controls, bench, floor, backrest and stereo*

Residential: Limited lifetime (7 years) on cabinetry and heaters, 3 years on controls; 1 year on stereo*
Commercial: 5 years on cabinetry and heaters; 1 years controls, bench, floor, backrest and stereo*

Residential: Limited lifetime (7 years) heaters and controls; 3 years on controls and Solopad cover; 1 year on heater fabric and Solopad memory foam*
Commercial: 5 years on heaters; 1 year on controls and Solopad cover; 1 year on heater fabric and Solopad memory foam*

Closeout & Floor Models

5 years for heaters; 1 year on cabinetry and controls.

Blaupunkt Premium Sound System

1 year manufacturer’s warranty

SO Sound Acoustic Resonance Therapy

1 year manufacturer’s warranty

Chromotherapy

1 year manufacturer’s warranty

Water-Resistant Cover

The limited warranty covers the fabric becoming unserviceable because of loss of color or strength from normal usage and exposure conditions, including sunlight, mildew and atmospheric chemicals. Consumer is responsible for normal care and cleaning of the fabric. This warranty covers fabric only, and is for (1) year.**

Optimal Wood Care

Sunlighten uses the highest quality wood in our product lines. All structures using wood are susceptible to minor dents, scratches and scuffing. This is normal and will not affect the integrity or operation of your sauna.

Wood is a living material that continues to respond to climate conditions, even after being manufactured into a sauna. Variations in the color or grain, and irregularities such as fine cracks, are part of the natural beauty of the wood and in no way should be considered defects. During normal operation, wood may crack slightly due to the changes in moisture level. This will not affect the structural integrity of the sauna.

Prior to shipping, the wood is inspected for consistency, color and quality. Our saunas are shipped around the globe and can experience slight blemishes, scratches or scuffs in transit. In most cases, these blemishes on the exterior of the sauna can be concealed by using a small amount of furniture polish, oil, or other furniture treatment. The interior blemishes, scratches, or scuffs can be either left alone, sanded or combination of gluing plus sanding. Please avoid any treatment containing benzene or a high concentration of alcohol.

*Limited Lifetime Warranty covers normal use for the lifetime of the product which is defined as seven years. Warranty is limited to replacement parts only and does not include costs for crating of glass door or freight for parts shipped past 90 days from the date of receipt of goods. The cost of labor and/or service technicians is not included. 

Sunlighten warrants the sauna to be free of defects in material and workmanship.

This warranty extends only to the original retail or wholesale purchaser of the sauna and terminated upon transfer of ownership. The sauna must be purchased and used within one year of the manufactured date. Freight charges to and from the customer are the responsibility of the customer. This includes freight charges for parts shipped to enable the services of the sauna.

This warranty is void if the sauna has been altered, misused, abused, or exposed to water. Such instances shall include operation or maintenance of the sauna in deviation to the published instructions, including operating on a non-dedicated circuit. The warranty extends only to the manufacturing defects and does not cover the damages resulting from mishandling of the product by the owner.

Sunlighten shall not be liable for the loss of use of the sauna or other incidental or consequential damages. Under no circumstances shall Sunlighten or any of its representatives be held liable for injury to any persons or damages to any properties. Specifications are subject to change without notice.

This warranty is limited to customers in the United States and Canada. International customers should check with local Sunlighten representative. 

**If sauna is placed outdoors, failure to utilize the .004 plastic sheet supplied as additional water protection for your sauna will void your warranty. The fabric used for the roof of the waterproof cover is resistant to water penetration; however it is sewn to the acrylic canvas sides. It is required to place the plastic sheet included directly over the sauna roof prior to installing the cover and placing an object on the sauna roof to give the fabric elevation for water to run off as further protection.

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